HubSwirl's Information Center A letter from our founder
Search Help
Back to Information Center
Feedback Forum

Our feedback systems enables users to enter comments about their dealings with other users. Feedback is for Auction or Instant Purchase transactions only. All feedback comments are public and cannot be retracted once entered. Please use proper netiquette when posting (avoid all capital letters or screaming), and remember to use the same language you would use if you were speaking to your buyer or seller in person. One listing per transaction, so please allow time to work problem out before leaving feedback.

To read a user's feedback file click "Feedback" at the bottom of any category listing and then enter in a username or email address on the next page. Or you can click on the number after her username on the page featuring their auction. eg: User187 (123)

To leave feedback, click "Leave feedback" from the Sold / Won Viewing page. Select which auction or classified to leave the comments on, select type of feedback (positive, neutral, or negative) and enter in your comments. Then hit post.

Important Feedback Policy
HubSwirl's provides registered users with the ability to leave comments about their experiences in dealing with other registered users, through our feedback system. The following actions regarding the use of the Feedback system are prohibited:

  • Threatening another user with negative feedback for their refusal to perform actions not related to your transaction with that user or their failure to agree to terms and conditions of an auction that were not stated in the original listing.
  • Leaving feedback that contains vulgarity or profanity.
  • Leaving feedback that discloses another users personally identifiable information.
  • Leaving comments that are negative in nature, through the selection of the Positive comment option.

In the event that your feedback rating should reach the status of -4 (negative 4) your registration and account may be suspended.

It is expected that you will use the Feedback system in a manner that upholds and maintains the integrity of the Feedback System.

What does the different images besides members mean?
We award our users with Trophies when they achieve a certain number of positive feedback from other users.

1 positive feedbacks (    )
10 positive feedbacks (    )
50 positive feedbacks (    )
100 positive feedbacks (    )
175 positive feedbacks (    )
250 positive feedbacks (    )
500 positive feedbacks (    )
1000 positive feedbacks (    )
5000 positive feedbacks (    )
20000 positive feedbacks (    )

How can I find another HubSwirl's member's feedback profile?
You can search on HubSwirl's to find the feedback profile of another member.

Does a high feedback rating mean that an HubSwirl's member has a great reputation?
Not necessarily. In most cases, a high feedback rating is a good sign, but you should always check a member's feedback profile for any negative remarks. It's best not to judge users only on their feedback ratings.

When should I leave feedback?
Leave feedback after completing any purchase or sale on HubSwirl's. Your honest feedback shapes the HubSwirl's community and impacts the success and behavior of other HubSwirl's members. You can see a list of all the sales and purchases you still need to leave feedback for.

How do I decide what type of feedback to leave—positive or negative?
If you had a good experience with a buyer or seller on HubSwirl's, reward them with a positive comment. If you were treated poorly, try to resolve the problem first by contacting the other person. Most problems can be corrected by improving communication. If things are still not resolved, consider leaving a negative comment.

How do I know I have the correct item number when I leave feedback?
HubSwirl's will verify that item numbers match buyers and sellers.

What can I do if I do not agree with a Feedback left by a user on me?
You can place an answer to any Feedback placed on you from the link under Manage Feedback.

Back to Information Center
Still have questions? Contact Us HubSwirl's Home | Print | Add to favorites

HubSwirl Shopolu HubSpin HireTree SwirlRocket
Home | |   Announcements   | Help | Contact Us | Advertise | SwirlRocket | Language